At the start of our manufactured home buying experience, we met an agent with Lily that was extremely unpleasant. HOWEVER, that was the extent of our discontent. We spoke with Shannon who demonstrated a serene, professional, courteous manner with the utmost respect. She put us in contact with Lily directly and this was the BEST experience after that. Lily not only took care of us directly, but she made sure that we were knowledgeable every step of the way. She took the time to show us any and all homes we were interested in and, when we picked one, she held our hands through the entire process until the close of escrow. Lily demonstrated what a TRUE real estate agent becomes - the START of a new memory, a new experience!! I will definitely recommend her or Shannon (for those up north) with any sell or purchase of a mobile home or manufactured home. They definitely exceeded my expectations!! Thank you Lily, for getting us into our new home!! We are eternally grateful!